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Policy
Terms & Conditions
Tyndall Smart Blinds Inc.
1. Quotations
All quotations are valid for 7 days from the date of issue unless otherwise stated. Prices may be subject to change after the quotation expires.
Final pricing is based on the confirmed measurements, selected materials, product specifications, and installation requirements.
2. Order Confirmation & Deposit
A 50% deposit is required to confirm an order and proceed with custom production.
Customers are responsible for reviewing and confirming all order details, including product type, fabric, colour, dimensions, operating system, and other specifications, before production begins.
3. Custom-Made Products
Our window treatments are custom-made according to each customer's confirmed specifications.
Minor variations in fabric texture, colour, pattern alignment, and finished appearance may occur due to material characteristics, manufacturing processes, and differences in lighting or display settings.
4. Production & Installation
Production and installation timelines are estimates and may vary depending on product availability, order complexity, shipping, and scheduling.
Installation appointments will be arranged with the customer. Customers are responsible for providing safe and reasonable access to the installation area.
Any additional work or modifications outside the original agreed scope may result in additional charges, subject to customer approval.
5. Final Payment
The remaining 50% balance is due upon completion of installation, unless otherwise agreed in writing.
For orders that do not include installation, the final payment schedule will be specified in the quotation or invoice.
6. Order Cancellation
Customers may request to cancel an order before production begins. Any deposit refund will be determined based on the order status and reasonable costs already incurred.
Once production has started, custom-made orders generally cannot be cancelled, and the 50% deposit is generally non-refundable.
Nothing in these Terms & Conditions limits or overrides any cancellation, refund, or other rights provided under applicable consumer protection laws.
7. Product Issues & Customer Support
Customers are encouraged to contact Tyndall Smart Blinds promptly if they experience any concerns with their products or installation.
We will review reported issues and determine appropriate next steps in accordance with our Warranty Policy and applicable law.
8. Contact Information
Tyndall Smart Blinds Inc.
3497 Kennedy Rd, Unit 1, Scarborough, ON M1V 4Y3
Email: services@tyndallsmartblinds.com
Phone: 647-228-0605
Warranty Policy
Tyndall Smart Blinds Inc.
1. 5-Year Limited Warranty – Window Treatments
Tyndall Smart Blinds Inc. provides a 5-year limited warranty on eligible custom window treatments, including blinds, shades, curtains, tracks, and hardware, covering defects in materials and workmanship under normal residential use.
Years 1–2: Parts & Labour Included
During the first two years, covered warranty repairs include replacement parts and labour at no additional charge.
Years 3–5: Parts Covered, Labour Not Included
During years three through five, covered replacement parts are provided at no additional charge. Labour, service visits, removal, and reinstallation are not included and may incur additional charges.
2. 2-Year Limited Warranty – Motors
Motorized window treatment motors are covered by a 2-year limited warranty against defects in materials and workmanship under normal use.
During the two-year warranty period, eligible motor repairs or replacements, including associated labour, are provided at no additional charge.
3. Warranty Exclusions
This limited warranty does not cover damage caused by misuse, accidents, improper handling, unauthorized modifications, normal wear and tear, or exposure to unsuitable environmental conditions.
4. Warranty Claims
To request warranty service, please contact Tyndall Smart Blinds with your original order details and a description or photos of the issue.
We will review your claim and advise on the appropriate repair or replacement solution.
5. Consumer Rights
This warranty is provided in addition to any rights and remedies available under applicable consumer protection laws.
Returns & Refunds
Tyndall Smart Blinds Inc.
1. Custom-Made Products
All window treatments supplied by Tyndall Smart Blinds Inc. are custom-made according to each customer's confirmed measurements, materials, colours, and specifications.
Due to the personalized nature of these products, returns or refunds are not accepted for changes of mind or personal preferences, including dissatisfaction with a previously approved colour, fabric, style, or design, except where required by applicable law.
2. Order Cancellation
Customers may request cancellation before production begins. Any deposit refund will depend on the order status and reasonable costs already incurred.
Once production has started, custom-made orders generally cannot be cancelled, and the 50% deposit is generally non-refundable, subject to applicable law.
3. Measurement & Manufacturing Errors
When measurements are taken by Tyndall Smart Blinds, we take responsibility for errors in our measurements or manufacturing that result in incorrectly sized window treatments.
In such cases, we will arrange the necessary adjustments or remake the affected products at no additional cost to the customer, including any necessary reinstallation.
4. Defective or Incorrect Products
If a product is defective, damaged, or does not match the confirmed order specifications, please contact Tyndall Smart Blinds as soon as possible.
We will assess the issue and provide an appropriate resolution, which may include repair, replacement, or a refund where required by applicable law.
5. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.
Privacy Policy
Tyndall Smart Blinds Inc. Last Updated: October 21, 2026
1. Information We Collect
When you contact us through our website, we may collect personal information that you voluntarily provide, including your name, email address, phone number, and message.
If you request a consultation, measurement, quotation, or installation, we may also collect information necessary to provide those services, such as your service address and window treatment preferences.
Our website may also collect certain technical information through cookies and website analytics tools, depending on the services enabled.
2. How We Use Your Information
We use the information collected to:
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Respond to inquiries and customer requests.
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Schedule consultations, measurements, and installations.
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Prepare quotations and process customer orders.
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Communicate about products, services, and after-sales support.
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Maintain and improve our website and customer service.
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Comply with applicable legal obligations.